COVID-19 Information - March 2020
- 03-31-20 - New one-way direction on Oso Creek Lake Loop Trail designed to help patrons maintain social distancing
- 03-31-20 - Download new app with a COVID-19 screening tool, resources to help people protect their health
- 03-31-20 - County launches Economic & Business Recovery Call Center
- 03-30-20 - New City of Mission Viejo COVID-19 Resources Guide designed to help local seniors
- 03-27-20 - County now providing city-by-city COVID-19 counts
- 03-27-20 - Residents urged to follow social distancing and other safeguards while using City trails and parks
- 03-26-20 - You can sign up for text message alerts about COVID-19 in OC
- 03-25-20 - Donate or Volunteer to help those in need during COVID-19 crisis
- 03-25-20 - Casta del Sol Golf Course closed during COVID-19 crisis
- 03-24-20 - You can help support local Medical Personnel by making protective masks, gowns
- 03-24-20 - Essential services continue in Mission Viejo
- 03-23-20 - Local Grocery Stores offering special hours for seniors
- 03-23-20 - Are you signed up for AlertOC?
- 03-23-20 - OC Bus route service reduced during COVID-19 pandemic
- 03-21-20 - Mission Viejo business epitomizes generosity, community spirit
- 03-21-20 - Blood Drive March 28 will help severe blood shortage during COVID-19 outbreak
- 03-20-20 - What Mission Viejo residents should know about the State Public Health Order
- 03-20-20 - Golf Course closed until State order is lifted
- 03-19-20 - New State one-stop website and County FAQs designed to help citizens navigate through COVID-19
- 03-19-20 - Many Mission Viejo restaurants still open for business
- 03-18-20 - County Health officials clarify COVID-19 directive
- 03-17-20 - Mission Viejo following County Health Officer's order by closing facilities but maintaining essential City services
- 03-17-20 - Disaster assistance available to California small businesses economically impacted by the Coronavirus
- 03-17-20 - Local Mental Health Resources can help combat stress from COVID-19
- 03-16-20 - MV Shuttle service suspended until further notice
- 03-15-20 - Mission Viejo Library closing Monday, March 16; however, many services will still be available
- 03-14-20 - A Message from Mayor Goodell Regarding the City's Declaration of a State of Emergency, Facility Closures
- 03-13-20 - COVID-19 Information and Status of City Facilities
- 03-12-20 - City of Mission Viejo canceling or postponing upcoming public events
- 03-05-20 - Take precautions to prevent Novel Coronavirus Disease
New one-way direction on Oso Creek Lake Loop Trail designed to help patrons maintain social distancing
For the health and safety of the community, the City of Mission Viejo implemented one-way direction along the Oso Creek Lake Loop Trail.
The temporary one-way “clockwise” direction for all bikers, hikers and walkers will be in effect until social distancing guidelines are lifted by state and federal governments.
The move comes amid concerns over a spike in public use and decrease in social distancing, particularly on the Oso Creek Lake Loop Trail along Lake Mission Viejo. The one-way clockwise direction is designed to help patrons adhere to the COVID-19 social distancing guidelines.
Signage and arrows alerting patrons of the change were installed on April 1.
During this unprecedented time, the City continues to promote COVID-19 health and safety directives while keeping public access available to its open spaces and parks.
Download new app with a COVID-19 screening tool, resources to help people protect their health
A new COVID-19 Apple App is now available with a screening tool and resources to help people navigate through the ongoing crisis.
Apple Inc. – in partnership with the White House Coronavirus Task Force and U.S. Department of Health and Human Services – released the app and website that guides folks through a series of questions about their health and exposure to determine if they should seek care for COVID-19 symptoms. The tool provides CDC recommendations on next steps including guidance on social distancing and self-isolating, how to closely monitor symptoms, recommendations on testing and when to contact a medical provider.
Users can download the free app from Apple’s App Store or access the tool online at https://www.coronavirus.gov. Everyone has a role to play as we work together to stop the spread of COVID-19.
County launches Economic & Business Recovery Call Center
Orange County Community Services has implemented a call center to meet the needs of businesses – including those in Mission Viejo – impacted by the novel coronavirus (COVID-19) pandemic.
The Economic & Business Recovery Call Center, which launched today, will offer information and resources to help Orange County businesses navigate the current economic climate. These resources will support businesses with challenges such as lay-off aversion, loans, utility reduction programs, and community resources mapping.
Businesses can call the Economic & Business Recovery Call Center at 714-480-6500 from 8 am to 5 pm Monday through Friday. Bilingual call center operators will be available to assist and assess situations, and offer resources tailored to meet individual business needs. Translation for the call center will be available in more than 240 languages.
New City of Mission Viejo COVID-19 Resources Guide designed to help local seniors
In an effort to help older residents during this coronavirus crisis, the City of Mission Viejo has compiled the “COVID-19 Senior Resources” guide.
The guide features a host of essential resources including information about agencies assisting seniors who may not have access to food and other necessities as they self-isolate to avoid exposure to COVID-19. Seniors will find detailed information about 211 Orange County, which can help them navigate their individual situations by matching them with the appropriate needs in the area.
A number of local food pantries with hours of operation and instructions for obtaining food and other needs are listed including Saint Kilian’s Food Pantry, Saddleback Church and Mercy Warehouse.
Seniors and adults interested in giving back will find volunteer opportunities like assembling and distributing meals through Age Well Senior Services, 211 OC and others.
Visit this link to see and download the guide today.
County now providing city-by-city COVID-19 counts
The County of Orange is now providing city-by-city coronavirus (COVID-19) counts at https://occovid19.ochealthinfo.com/coronavirus-in-oc. With the virus present in all Orange County communities, six cases were reported in Mission Viejo. While the City data reflects the location of the cases, the numbers DO NOT necessarily reflect where transmission is geographically focused.
Case counts are not reflective of all disease transmission in any given community – including Mission Viejo – because testing is prioritized for people at greatest risk or most sick; asymptomatic and individuals with mild disease may not be reflected due to not being tested.
Because transmission occurs throughout the county, it is important for all residents to practice social distancing as directed by Governor Newsom and the Orange County Health Officer regardless of case count in our city. Stay home; wash your hands often with soap and water; avoid gatherings and contact with people who are sick; stay home if you are sick; and cover your cough or sneeze with a tissue or sleeve. Doing so will help to reduce the spread of infection, ease the burden on our hospital and healthcare system, and protect those most vulnerable in our community.
Residents can also call the County’s resource hotline at 1-833-426-6411 for inquiries related to novel coronavirus. The City of Mission Viejo continues to provide timely news, information and resources for residents via our dedicated COVID-19 webpage.
Residents urged to follow social distancing and other safeguards while using City trails and parks
With the unprecedented COVID-19 pandemic forcing people to stay home, the City’s multi-use trails and parks have seen a spike in use as residents seek ways to reduce “sheltering fatigue.”
To reduce the spread of the virus and adhere to the State’s directives, the City is reminding residents to practice social distancing and other safeguards when using trails such as the Oso Creek Trail and Oso Creek Lake Walk. Many sidewalks connecting these signature trails are designated Multi-Use Shared Sidewalk Trails. (MUTSS). All trails require observing the following trail etiquette standards:
- Ride, walk or run on the right-hand side of the trail when traveling
- Pass on the left and politely alert the person in front before passing
- Do not cover both ears with headphones.
Pedestrians and bicyclists have the responsibility to respectfully share the space. The City wants to keep its parks and open spaces available to the community during this pandemic; therefore, practicing social distancing and basic etiquette is more important than ever before. Stay safe and healthy and we hope to see you on the trails!
You can sign up for text message alerts about COVID-19 in OC
Residents can now sign up to receive text message updates related to novel coronavirus (COVID-19) in Orange County. To opt-in for this service, text OCCOVID19 to 888777.
The County of Orange Emergency Operations Center (EOC) joined forces with Everbridge Nixle to launch this one-way alert system as an additional option for community members to receive the latest news and resources related to COVID-19. Text message updates will be provided daily from the County EOC during its activation.
Residents who have questions about an update can call the County’s public information line at 714-628-7085 between 9 am and 6 pm daily.
Donate or Volunteer to help those in need during COVID-19 crisis
With the ongoing coronavirus (COVID-19) pandemic, donations and volunteers are sought to help others during these difficult times. Here are some ways you can make a difference.
Donate Protective Medical Supplies:
Faced with a supply shortage of protective gear at Mission Hospital during the COVID-19 pandemic, nurse Jill Brubaker and her family started a grassroots mission to produce protective face shields to protect caregivers.
The Orange County Health Care Agency (HCA) is now accepting donations of protective equipment and supplies for healthcare providers throughout the county. Right now, HCA is only accepting donations from corporations and businesses. These supplies will be accepted (only) in new and unopened containers and boxes:
- N-95, surgical masks and face shields (all sizes)
- Disposable gloves (all sizes)
- Eye protection
- Medical gowns: Disposable gowns and isolation gowns
- Antibacterial and disinfecting wipes
Businesses interested in donating can call the County Public Information Hotline at 714-628-7085.
Emergency Volunteer Center: Nonprofits are on the front lines of the COVID-19 battle and need volunteers who can virtually or physically provide vital assistance. To support these activities, the County activated its virtual Emergency Volunteer Center managed by OneOC. To volunteer, visit this link.
Volunteer for a Food Bank or Pantry: Many food banks need healthy volunteers to help pack, sort and distribute food for all ages. They are taking precautions to prioritize volunteer safety.
- Saddleback Church – Needs food pantry assistance and food rescue drivers. Contact email@example.com for information.
- Second Harvest Food Bank – Requests food box delivery and food distribution assistance. Contact 949-208-3176 or 3178 for information.
- OC Food Bank – Community Action Partnership – In need of volunteers to pack food boxes and distribute food.
- Orange County Rescue Mission is seeking donations of new unopened and unused items including baby formula, diapers, baby and adult wipes, adult nutrition shakes, protein bars and grocery gift cards.
Assist Local Seniors – Age Well Senior Services needs assistance assembling meals for seniors. Call 949-855-9766 to help.
Donate Blood: Blood supplies are critically low during this pandemic. You can help by donating blood at the upcoming March 28 Blood Drive in Mission Viejo and at future Red Cross events. Visit www.redcrossblood.org.
Casta del Sol Golf Course closed during COVID-19 crisis
The City of Mission Viejo officially closed the Casta del Sol golf course due to directives from State and County Health Officers.
The City-owned golf club is managed by American Golf Corporation and offers a monthly fee-based “Players Club” program that provides discounts on rounds of golf. During the state-mandated shutdown, American Golf Corporation will prorate club fees for March and April (and possibly beyond) based on when the order and social distancing requirements are lifted.
If you are a member of the Players Club Program and want information about prorated fees, call the American Golf Corporation Players Club line at 310-664-4175 for details.
You can help support local Medical Personnel by making protective masks, gowns
As hospitals and health care facilities run dangerously low on critical supplies, many people are jumping in to help by making protective masks, gowns and other essential items to donate to local hospitals.
JOANN Fabrics and Crafts store in neighboring Laguna Hills is currently serving as a collection point for people making these supplies at home. Folks and local crafting and sewing groups wanting to “make-to-give” to the effort can take advantage of JOANN’s ship-to-home and curbside pickup options, and find tutorials to create the items at joann.com/maketogive. Learn more about the effort at this link and call 949-586-3496 with questions.
Essential services continue in Mission Viejo
During these unprecedented times, the City of Mission Viejo continues to provide essential services and is working diligently to maintain City facilities while following the required social distancing requirements.
The City is maintaining pools and landscape areas along walks; keeping streets swept, grass mowed, trash collected and trees maintained to ensure the safety of residents and that critical infrastructure projects move forward.
The City’s maintenance operational level has been adjusted Citywide to make sure these services are maintained while adhering to federal and state orders.
Visit our YouTube channel to see video messages that outline many of the City's ongoing essential services.
Local Grocery Stores offering special hours for seniors
Our City is working to provide resources available for all ages and has been in touch with our grocery stores to see which markets are providing special hours for seniors during this pandemic. The following is a list of Mission Viejo and surrounding area stores with specific hours in place to help the most vulnerable population stay safe from COVID-19.
In Mission Viejo:
- Ralphs (all locations) is open daily from 7-7:30 am daily for seniors 65 and older.
- Pavilions is open from 7-9 am daily for 65 and older.
- Trader Joe’s has a special line for seniors 65+ from 9-10 am daily.
- Albertsons is open from 7-9 am daily for seniors 65 and older.
- Smart & Final is open from 7:30-8 am daily for seniors 65 and older.
- Target hosts its special hours for seniors on Wednesdays from 8-9 am.
Outside Mission Viejo:
- Costco Laguna Niguel offers senior hours for seniors 60+ shopping hours every Tuesday and Thursday from 8-9 am.
- Walmart in Rancho Santa Margarita (RSM) is open for seniors 65 and older daily from 6-7 am.
- Gelson’s (RMV) is open for seniors 65+ daily from 7-8 am.
- Whole Foods in Laguna Niguel is open from 7-8 am daily for folks 60 and older.
For more information during the COVID-19 crisis, visit our dedicated webpage.
Are you signed up for AlertOC?
During this pandemic, the City of Mission Viejo is reminding residents to sign up for AlertOC, a mass notification system designed to keep the public informed of emergencies.
Mission Viejo – in 2008 – was one of the first cities to implement AlertOC– a county-wide notification system funded by the County. The system gives us the ability to communicate with residents and businesses about emergencies that may require immediate lifesaving actions.
Through AlertOC, time-sensitive voice messages from the County or City may be sent to your home, cell or business phone. Text messages may also be sent to cell phones, e-mail accounts and hearing-impaired receiving devices. You can register the whole family to ensure everyone stays safe. To register, click this link or text AlertOC to 888777.
For the latest local health information regarding COVID-19, visit www.ochealthinfo.com. You can also find important, timely information via the City’s dedicated webpage at https://cityofmissionviejo.org/covid-19.
OC Bus route service reduced during COVID-19 pandemic
All OC Bus routes have temporarily shifted to the Sunday service schedule seven days a week, according to the Orange County Transportation Authority (OCTA), citing a necessary move to help protect the health of OCTA employees while providing reliability to riders who are dependent upon the OC Bus service.
The Sunday schedule, which is about 40 percent of the typical amount of weekday bus service, is listed by route on the www.OCBus.com website and in all OCTA bus books.
The OC ACCESS paratransit system for riders with physical or cognitive limitations continues to operate at full-service levels, and the OCTA Station-link buses carrying passengers from Metrolink commuter trains are running as usual.
Metrolink has reduced service due to low ridership from COVID-19. The Laguna Niguel/Mission Viejo station has two lines that are affected; the 600 series (Orange County Line) and 800 (IE-OC Line). Metrolink's temporary service reduction schedule can be found here.
As we reported last week, our MV Shuttle Service was suspended to protect public health and help slow the spread of the virus.
Stay tuned to our dedicated webpage at https://cityofmissionviejo.org/covid-19 for further updates regarding the pandemic’s impacts to our community.
Mission Viejo business epitomizes generosity, community spirit
During good times and bad, our residents and businesses demonstrate kindness, compassion and generosity. Take German and Fabiola Fabregas, for example. While their restaurant the Broken Yolk Cafe on Marguerite is closed, they stepped up and offered to cook breakfast burritos for local firefighters and Sheriff’s deputies on the frontline during this pandemic.
This wonderful outpouring of support for our first responders from German, Fabiola and their staff epitomizes the spirit of this community. The City is grateful to them for serving up food from the heart!
Blood Drive March 28 will help severe blood shortage during COVID-19 outbreak
The next Red Cross Blood Drive will take place from 9 am to 3 pm on March 28 at Mission Viejo Christian Church, 27192 Jeronimo.
The blood drive was originally scheduled for the end of the month at Mission Viejo City Hall.
During this difficult time, the Red Cross is working diligently to maintain a stable supply of blood for patients in need.
To continue this essential service, the Red Cross has implemented special measures and additional protocols to protect donors, staff and the surrounding areas.
Pre-Donation Donor Temperature Screening:
- All donors will have their temperature taken before being permitted into the blood drive.
- If a donor has a temperature higher than 99.5°F, he or she will be asked to leave and donate when healthy.
- Hand sanitizer will be available at check-in, health history and refreshment areas.
- Blood donors will be asked to use hand sanitizer before using tablets and laptops.
- Donor beds will be sanitized after each donor.
- The Red Cross is implementing measures to allow as much distance as possible between donors.
Find this and other local blood drives on the Red Cross website. You can make an appointment online or simply stop by Mission Viejo Christian Church on March 28.
What Mission Viejo residents should know about the State Public Health Order
With the new State Public Health Order issued to slow the spread of COVID-19, here is what you need to know to stay healthy and safe.
The order, available at https://covid19.ca.gov, is a lawful order from the State of California that supersedes the County Public Health Order and requires your compliance. It directs all residents to stay home unless they work in one of the critical infrastructure sectors. You can still get food, care for a relative and obtain necessary medications. You should practice social distancing (six feet apart from others), good hygiene, avoid people who are sick and stay home if you’re sick.
Businesses and employees should review the critical infrastructure sectors to determine if they will still operate and at what level. Employees and employers who need financial assistance should visit this link.
Per the order, these essential services remain OPEN:
- Gas stations
- Food: grocery stores, farmers markets, food banks, convenience stores, take-out and delivery restaurants
- Laundromats/laundry service
In general, business that are CLOSED include:
- In-restaurant dining
- Bars and nightclubs
- Entertainment venues
- Gyms and fitness studios
- Public events and gatherings
- (See additional business information at this link)
You can go outside for walks and recreation but not in groups and should avoid play structures and playgrounds.
The goal of all this is to flatten the curve, which reduces the risk of exposure to COVID-19 for everyone. For more information on the State order, visit https://covid19.ca.gov.
Golf Course closed until State order is lifted
For the health and well-being of residents and to comply with the State’s latest order, the Casta del Sol Golf Course is closed until further notice.
The closure follows the latest State Public Health Order that aims to protect the health of all Californians by establishing consistency across the state to slow the spread of the coronavirus (COVID-19). The course will remain closed until the State order is lifted.
New State one-stop website and County FAQs designed to help citizens navigate through COVID-19
Governor Gavin Newsom’s office released a new one-stop website for coronavirus (COVID-19) resources. The website features information including unemployment and paid sick leave along with small business assistance.
In addition to the state’s new website, the County has compiled a list of Frequently Asked Questions (FAQ) for the amended Orange County Health Officer’s Order issued on March 18.
For medical questions about COVID-19, residents can call the Health Referral Line daily from 8 am to 8 pm at 800-564-8448. For non-medical questions, call the Public Information Hotline daily from 7 am - 7 pm at 714-628-7085.
Many Mission Viejo restaurants still open for business
With the economic impacts of the ongoing COVID-19 pandemic, the City of Mission Viejo is encouraging residents to support local eateries now operating under the new health guidelines.
Many Mission Viejo restaurants are offering food for pick-up and delivery, and residents can do their part to help spare establishments and workers’ jobs during the coronavirus by ordering food, which also ensures social distancing.
Here is a partial list of eateries (reportedly) providing delivery, pick-up and/or take-out services. Contact your favorite establishment for more information on their hours and specific services.
Antonucci's Italian and Seafood Restaurant
Bagels & Brew
Ball Park Pizza
Bless the Cook Catering
Buffalo Wild Wings
California Pizza Kitchen (CPK)
Cosmo’s Italian Kitchen
Costello's Neighborhood Tavern
Flippin’ Pizza NY Pies & Slices
Hacienda on the Lake
I Love Bagels
Islands (Note: The Shops of Mission Viejo is closed through March 29)
Menchie's Frozen Yogurt
Moo Moo Teriyaki Grill
Mulleady's Sports Pub & Grill
Panini Kabob Grill
Riptide Sushi & Teppan
Ronaldo's Taco Shop
Round Table Pizza
Rubio's Coastal Grill
Sabatino's Italian Bistro
Shish Taouk Lebanese Mediterranean Cuisine
Skimmer’s Panini Grill
Taqueria De Anda
County Health officials clarify COVID-19 directive
The Orange County Healthcare Agency issued a revised directive today that supersedes the directive issued yesterday.
Other than closures of bars, movie theaters, gyms and health clubs, businesses can continue to operate while following social distancing protocols (six-foot separation), County officials said today during a press conference. Residents are encouraged to read the County’s latest amended order at this link and contact the health referral line (800-564-8448) with medical questions from 8 am to 8 pm. Non-emergency questions about the Coronavirus (COVID-19) should be directed to the County’s Public Information Hotline at 714-628-7085.
Along with the County’s clarification, local water districts are reassuring residents that our drinking water remains safe and available 24 hours a day, seven days a week. COVID-19 has no impact on the quality or supply of our tap water. Water districts are also asking residents to refrain from flushing disposable wipes or paper towels down the toilet. Doing so can affect individual property owners with unwanted plumbing bills and damage – and impact the sewage infrastructure.
City of Mission Viejo administrators continue to attend all COVID-19 County briefings, and the City is following recommendations of the Orange County Healthcare Agency and Centers for Disease Control and Prevention (CDC). The City continues to provide updates via this special COVID-19 news page and social media sites (Facebook, Instagram, Twitter, Nextdoor).
Mission Viejo following County Health Officer's order by closing facilities but maintaining essential City services
In an effort to help slow the spread of COVID-19, the City of Mission Viejo has been systematically closing its facilities to the public while continuing essential services to the community. As of this evening, all City facilities are closed to the public.
The City’s actions conform to today’s order by Orange County Health Officer Dr. Nichole Quick that prohibits gatherings of any size in the county; eliminates dining-in at restaurants, and strongly encourages people 65+ and those with underlying health conditions to stay home.
To protect the health and well-being of Mission Viejo residents, effective 6 pm March 17, the City has closed City Hall, its recreational, fitness and tennis center facilities and Mission Viejo Animal Services Center to the public through March 31. This follows the closures of the Mission Viejo Library, Norman P. Murray Community and Senior Center and Potocki Center for the Arts.
Police, fire and other essential City services are unaffected by the closure, and City staff will remain available via email and telephone.
Please be aware of the following:
- Mission Viejo Animal Services Center: We are committed to providing the best possible service for the five cities it covers during this difficult time. Dedicated staff will continue to care for the animals, and animal services officers will continue to patrol the communities and respond to stray animals and public safety functions. Contact the center via firstname.lastname@example.org or by phone (949-470-3045) during normal business hours for assistance. Use this link for additional information on the shelter closure.
- Mission Viejo’s Planning and Building Counter: All services requiring in-person visits or public counter assistance will be handled by phone, email and in certain circumstances in-person (appointment only). A pick-up and drop-off service will be available for building plans. Inspections and code enforcement will continue to operate with appropriate precautions, except for inspections of occupied and interior spaces, which will be suspended. Contact staff for information by emailing email@example.com.
- Public Works: Staff will continue to process encroachment and transportation permits as well as grading permits. Application forms are available at cityofmissionviejo.org and submitted electronically. Physical plan/document drop-off and pick-up receptacles will be available in the outer lobby of City Hall. For more information, contact firstname.lastname@example.org or call 949-470-3056.
City administrators continue to attend all COVID-19 county briefings, and the City is following recommendations of the Orange County Healthcare Agency and Centers for Disease Control and Prevention (CDC). The City will continue to provide updates via this special COVID-19 news page and social media sites (Facebook, Instagram, Twitter, Nextdoor).
Disaster assistance available to California small businesses economically impacted by the Coronavirus
The U.S. Small Business Administration (SBA) is offering low-interest federal disaster loans for working capital to California small businesses – including those in Mission Viejo – suffering substantial economic injury because of the Coronavirus (COVID-19).
“Small businesses, private nonprofit organizations of any size, small agricultural cooperatives and small aquaculture enterprises that have been financially impacted as a direct result of the Coronavirus (COVID-19) since Jan. 31, 2020 may qualify for Economic Injury Disaster Loans of up to $2 million to help meet financial obligations and operating expenses which could have been met had the disaster not occurred,” said SBA Administrator Jovita Carranza
Eligibility for Economic Injury Disaster Loans is based on the financial impact of the Coronavirus (COVID-19). The interest rate is 3.75 percent for small businesses. The interest rate for private nonprofit organizations is 2.75 percent.
Applicants can apply online, receive additional disaster assistance information and download applications at https://sba.gov/. For assistance, contact (800) 659-2955 or email@example.com. People who are deaf or hard‑of‑hearing can call (800) 877-8339. Completed applications should be mailed to U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155.
The deadline to apply for an Economic Injury Disaster Loan is Dec. 16, 2020.
Local Mental Health Resources can help combat stress from COVID-19
In an effort to help residents cope with anxiety associated with the impacts of COVID-19 on our daily lives, the City is providing local mental health referral numbers that can help.
The following numbers can provide direct support to folks in need:
OC Links – County Information & Referral Services
http://www.ochealthinfo.com/bhs/about/nit/oclinks - LIVE CHAT
National Alliance on Mental Health (NAMI)
OC “Warm” line: 714-991-6412
Substance Abuse/Mental Health Services Administration (SAMHSA)
Strategies for Coping with Isolation and Loneliness During the Coronavirus Pandemic (Northwestern University)
As the COVID-19 situation evolves, the City continues to monitor circumstances and make adjustments accordingly. To keep apprised of the latest news and information, visit our special COVID-19 news page and follow us on Facebook, Instagram, Twitter, Nextdoor.
MV Shuttle service suspended until further notice
In an effort to protect public health and slow the rate of transmission of COVID-19, the City of Mission Viejo is suspending service of its MV Shuttle until further notice. The City launched the free shuttle service in 2016 to provide residents with a transportation alternative.
Delaying the service is in line with the state health department’s new directives for social distancing and follows the City’s closure of the Mission Viejo Library and Norman P. Murray Center as well as the cancelation or postponement of all non-essential events, programs, classes, permits and meetings held at City facilities.
The situation with COVID-19 is evolving, and the City continues to monitor circumstances and make adjustments accordingly. To keep apprised of the latest news and information, visit the City’s special COVID-19 news page and follow us on Facebook, Instagram, Twitter, Nextdoor. For questions on the MV Shuttle, contact 949-470-3056
Mission Viejo Library closing Monday, March 16; however, many services will still be available
Beginning at 6 pm on Monday, March 16, the Mission Viejo Library will be closed to the public until at least March 31. We continue to monitor guidance from the state and Orange County Health Care Agency and have been following recommendations closely. Last week, we canceled all our events, programs and meetings and suspended walk-in passport operations. We also closed our Friends of the Library Bookstore and volunteer-supported genealogy services. We removed about half the seating and shut off half the computers in the Library to allow for increased social distancing within the facility.
However, we clearly see the difficulty of maintaining social distance – even in a large public facility. For the past few days, the Library has been busier than usual, and while we understand the desire to stock up on materials or find a place outside the house to study, we must help our local community “flatten the curve” of the pandemic, protect our vulnerable populations and ensure our health care agencies have the capacity to meet demand.
Rest assured you will not accrue fines or lose holds due to the closure. We will extend all due dates until the Library reopens.
Staff will answer questions by phone or email as well as help locate materials and place holds. We have many online resources to assist with your research and entertainment needs while we are closed – simply by using your Library card:
- We offer free downloadable books, audio books, and magazines
- We have online article databases and newspapers for research purposes
- We have free online tutoring conducted live with an educational professional, for all ages
Please call or email us with any questions or assistance needed with Library services at 949-830-7100 or firstname.lastname@example.org. We look forward to returning to regular business as soon as possible. In the meantime, we are working “creatively” to serve the needs of our community during this challenging time.
A Message from Mayor Goodell Regarding the City's Declaration of a State of Emergency, Facility Closures Due to COVID-19
To our Mission Viejo family:
On behalf of my City Council colleagues and the City of Mission Viejo, I want to assure you that your community is as safe, secure and protected as possible during this challenging time of COVID-19. This infection is being more fully understood every day, and more specific preventative measures are being formulated daily. Until we understand the full picture of the disease and the best responses to it, we must follow the broad preventative measures as directed by the President, Congress, our Governor and Legislature, County Board of Supervisors and Chief medical officers at all levels.
We’ve had to make the extremely difficult decisions to cancel beloved and important community events. These hard choices are made out of an abundance of caution to protect you, our Mission Viejo family.
We also want you to know that the City has an extremely organized Emergency Operations Center, staffed with well-trained professionals. Led by the City Manager, his team monitors all levels of government and medical officers to maintain the City at the most current and highest of response levels. While our City was already covered by the County of Orange Board of Supervisors declaration of a local State of Emergency, I and my Council colleagues have jointly reviewed the totality of the circumstances and concluded that a City declaration of a State of Emergency is in order. This will aid in our ability to tap into outside resources and ease the process to receive any possible Federal reimbursement for costs incurred.
As we move forward, we will be closing certain public facilities under a prudent, thoughtful, and protective course of action. As of today, the Potocki Center for the Arts and Norman P. Murray Community and Senior Center are closed at least to the end of March. Essential services offered by the community center, such as senior nutrition programs, will continue albeit in a different form as we follow health directives to limit gatherings and maintain social distancing. We will also be curtailing and limiting public participation at other sites and may announce additional closures as conditions dictate.
We ask that you all help us by following the guidelines, rules and recommendations that the City, County, State and Federal governments issue – these are the best directives to keep you safe and to limit the impacts of COVID-19.
Some of the actions my City Council colleagues and I and our City Manager-led Executive team have found necessary or advisable to undertake are outlined in this latest news update. While the COVID-19 virus health emergency is extremely fluid, we will continue to provide you with timely information.
We thank you for your trust in our efforts to protect our Mission Viejo community and know that you will continue to assist us in these efforts to keep our residents’ quality of life the best it can be.
Mayor Brian Goodell
COVID-19 Information and Status of City Facilities
The City of Mission Viejo places the health and well-being of its residents, visitors and businesses as its top priority. That is why, considering directives by Governor Gavin Newsom, the California Department of Public Health and Orange County Health Care Agency, the City is proceeding with several cancelations, postponements and closures to help slow the spread of COVID-19 (coronavirus). These actions are especially targeted to protecting people who are at higher risk for severe illness from COVID-19.
PLEASE NOTE THE FOLLOWING:
Norman P. Murray Community and Senior Center
The Community Center will be closed this weekend, and all non-essential programs and classes through the end of March have been canceled or postponed. The facility will be closed to the public unless you have an existing appointment for tax services or participate in the nutrition programs. Agewell Senior Services will provide meals for older adults enrolled in the program to pick up and take home. The frequency of home-delivered meals will be reduced, but participants will receive more meals with each delivery. Please contact the Murray Center if you have specific program questions at 949-470-3062.
We have canceled or postponed most classes and programs at the Recreation Centers including:
- Babysitting at the Montanoso Recreation Center
- All group fitness classes at Montanoso and Sierra Recreation Centers including yoga, Jazzercise, Pilates, barre, spin, circuit training, boot camps, RIPPED, Zumba and aqua aerobics
- TRX sessions
- All tennis and pickleball clinics at the tennis centers
The Montanoso and Sierra Recreation Centers and the Marguerite and Felipe Tennis Centers will remain open for individual use, lessons and personal training until further notice.
The Mission Viejo Library is open with limited operations, and staff is developing plans in case further direction leads to closure. All library programs, events and meetings have been canceled through the end of March, and the Friends of the Library bookstore will be closed during that time as well.
Passport service has been suspended; however, existing appointments will be honored.
Library patrons are encouraged to take advantage of services that are remotely available – including downloadable books, audio books and magazines available from the library website. The library also has a number of online research resources as well as free online tutoring for all ages available at here. Staff is ready to assist with questions via phone at 949-830-7100 or email email@example.com.
If you have holds that are likely to come in soon, you can suspend them until you are ready to visit the library again. This feature is accessed under the “My Account” tab in the library catalog or you can call, and a staff member will assist you with this over the phone.
Potocki Center for the Arts
The Center for the Arts is closed until further notice, and all classes have been canceled or postponed.
Mission Viejo Animal Services Center
Animal Services operations for the cities of Mission Viejo, Aliso Viejo, Laguna Hills, Laguna Niguel and Rancho Santa Margarita have not changed at this time.
Mission Viejo City Hall
City Hall is open at the present time (Monday through Friday, 8 am to 5 pm); however, we encourage residents to seek City services online or by telephone whenever possible. Visit the City directory for a list of phone numbers and email addresses.
City Council and Commission meetings
The City Council will remain on their current schedule at the present time however, we encourage residents to view the Tuesday, March 24 City Council meeting at home on Cox Channel 30 or AT&T Channel 99 or stream the meeting live from a computer. Comments on any agenda item can be submitted electronically to the City Clerk at firstname.lastname@example.org. The March 17 Community Services Commission Meeting has been cancelled.
The City of Mission Viejo is implementing these actions due to the advice of health agencies. Timely implementation of aggressive strategies that create social distance has proven effective in prior pandemics at delaying rates of transmission and reducing illness and death. Smaller gatherings held in venues that do not allow social distancing of six feet per person should be postponed or canceled. Gatherings of individuals who are at higher risk for severe illness from COVID-19 should be limited to no more than 10 people.
At this time, all questions regarding Coronavirus should be directed to the Orange County Health Care Agency (HCA). HCA has established a Health Referral Line and is taking questions from the public at 800-564-8558, Monday through Friday from 8 am to 5 pm. Additional information can be found at www.ocgov.com/gov/health.
The situation with COVID-19 is evolving, and the City will continue to monitor the situation and make adjustments accordingly. To stay up to date on any additional news regarding City operations or facilities, you are advised to monitor our City’s social media (Facebook, Instagram, Twitter, Nextdoor) and news page. For questions, contact 949-470-3033.
City of Mission Viejo canceling or postponing upcoming public events
In light of the latest directives from the California Department of Public Health to protect public health and slow the rate of transmission of COVID-19, the City of Mission Viejo is canceling or postponing several upcoming events.
The state department’s new directives call for canceling or postponing – for at least the remainder of March – all large gatherings that include 250 people such as concerts, conferences, and professional, college and school sporting events. The recommendations also include postponing or canceling smaller gatherings held in venues like crowded auditoriums, rooms or other venues that do not allow social distancing of six feet per person.
Therefore, the City of Mission Viejo is canceling or postponing all events that fall within the directives including the Irish Festival; South Orange County Open Track and Field Meet; Lord of the Strings; Bee's Knees Speakeasy & Swing Dance; Wine Tasting & Music; Film of Character; Junior Olympics at our Aquatics Complex; Mission Viejo Library Comic Fest; and all other non-essential events and activities at City facilities at the discretion of City administrators.
According to the Department of Public Health, the timely implementation of aggressive strategies that create social distance and those that reduce close contact of people not regularly together, including limiting gatherings, has proven effective in prior pandemics at delaying rates of transmission and reducing illness and death.
City administrators attend all COVID-19 county briefings, and the City is following recommendations of the Orange County Healthcare Agency and Centers for Disease Control and Prevention (CDC). The OCHCA posts the latest information on the county website at this link.
Take precautions to prevent Novel Coronavirus Disease
The second and third Orange County cases of 2019 Novel Coronavirus Disease (COVID-19) were identified this week as presumptive positives, according to the Orange County Health Care Agency. Both cases had a history of recent international travel to a country with known local spread of COVID-19. The Orange County Health Care Agency is identifying and contacting any community exposures to these cases.
For a medical emergency like COVID-19, the Health Care Agency serves as the lead agency. City staff members have attended all OC COVID-19 briefings, and the City is following recommendations of the Orange County Healthcare Agency and Centers for Disease Control and Prevention (CDC). The City will continue to relay information from the county via our eNewsletter, social media sites (Facebook, Instagram, Twitter, Nextdoor) and news page.
While the Health Care Agency acknowledges the "situation is rapidly evolving," officials still believe the risk to the general public remains low.
As a reminder to prevent this and other illnesses, wash your hands often with soap and water; avoid close contact with people who are sick; stay home if you are sick; and cover your cough or sneeze with a tissue or sleeve.
For more detailed information, visit the Health Care Agency link.