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Technology Initiatives

Current Initiatives

  • Research and implement replacement of Information Technology Department’s Helpdesk system.
  • Update the City’s MV Life App and release to Apple and Google stores.
  • Conduct technology assessment for an updated Strategic Technology and Smart City Plan.
  • Evaluate migrating the City’s on-premise VoIP to the Cloud.
  • Evaluate migrating on-premise Microsoft Office and Exchange Email to the Cloud.
  • Install video surveillance at various City facilities.  
  • Conduct a cybersecurity risk assessment through an external partner.
  • Schedule and conduct a test of the disaster recovery setup at the San Diego Collocation site.
  • Conduct cybersecurity training for all technology users.
  • Review and implement updated policies.
  • Expand the City’s fiber network by adding several new segments, which provide both redundancy and expanded services to new areas. Evaluate citywide fiber solutions from vendors.
  • Continue to evaluate benefits of migrating City systems to the Cloud and initiate the move where beneficial to the City.
  • Continue to maintain the City network infrastructure to minimize downtime and to maintain high levels of operation and security.  
  • Repair, install and document various segments of the City’s fiber network.
  • Upgrade the bandwidth and agreements of the City’s leased circuits for internet and other site to site communication.
  • Add redundancy for the Mobile Device Management System in the DR colocation.
  • Upgrade City Hall’s cabling to CAT6a.
  • Upgrade the City’s financial system to current version. 
  • Complete RFP for new Land Management Software Solutions (LMS).
  • Upgrade the City’s virtual environment to the latest version of VMWare.
  • Implement Verizon Reveal GPS Integration with HLP Chameleon Mapping for Animal Services

Future Initiatives

  • Implement a new electronic message board for the corner of La Paz and Marguerite.
  • Evaluate moving the City’s disaster recovery site from a colocation to the Cloud.
  • Upgrade the servers and databases to the latest operating system version.
  • Evaluate replacement of audio/visual resources at several facilities.
  • Upgrade the City’s traffic and transportation system controllers and intersection communication.

Completed Initiatives

  • Completed development of a new Sports Tourism website -https://MissionViejoSports.com.
  • Completed the upgrade of Internet circuit at the City’s golf course.
  • Installed Free Wi-Fi at City’s golf course clubhouse and surrounding areas.
  • Completed development of a website for City’s golf course – https://OsoCreekGolf.com.
  • Developed and implemented upgrades to the City’s website improving search and updating branding.
  • Purchased and implemented the purchase of software to manage digital signature and workflow of contracts and agreement management.
  • Implemented a new storage systems.
  • Upgraded building access control and security system for two City facilities.
  • Implemented remote workforce systems and security for all users.
  • Implemented multi-factor authentication system.
  • Upgraded several Uninterruptable Power Supply units across the City’s network.
  • Implemented a new Cisco Wireless Controller system for redundancy and integrate with Cisco ISE.
  • Implemented ZenCity for enhanced community relations.
  • Digitized the paper maps and records of the City’s 35+ miles of fiber network into a geographic information systems (GIS) layer which makes it viewable electronically in a GIS program and available to all City departments.
  • Purchased a replacement storage system.
  • Upgraded the City’s Hyland OnBase for Document Management System. 
  • Upgraded the City’s aerial imagery for the GIS system.
  • Upgraded the MV Life app for the latest Apple and Google operating systems and enhance features.
  • Replacement of all desktop/laptop hardware and upgrade to Windows 10.
  • Replaced City’s Email security system.
  • Added additional wide-format printing resources at Community Center and City Hall buildings.
  • Upgraded Cisco core switches.
  • Replaced Sire Document Management System with Hyland OnBase and convert over 2 million documents to the new system.  Build a workflow for meeting agenda and minutes management.  
  • Designed and implement a new network connecting Felipe Tennis Center via fiber to the City’s network.  Implement indoor and outdoor Wi-Fi, video surveillance and other technology needs for staff and members including audio/visual setup in training room, wireless access, and PerfectMind recreation software system access.  
  • Developed and implement network and technology resources for Marguerite Aquatics Center.  Colorado Timing System, Scoreboards, Wi-Fi for 2000 attendees, A/V system, fiber and network infrastructure, video surveillance, building entry and alarm systems, and pool utility management system.
  • Developed Smartphone App for iOS and Android for things to do and experience in Mission Viejo.
  • Upgraded Council Chamber and MVTV audio/video systems.
  • Implemented new recreation management and online booking system.
  • Re-designed City Website. 
  • Implemented Mobile Device Management System.
  • Implemented Video Surveillance at Library.
  • Implemented self-check services for the library.
  • Established network services at Potocki Center.
  • Enhanced Fiber Network Redundancy.
  • Virtualized VoIP System.
  • Upgraded the City's Financial Software System.
  • Implemented Data Domain Backup Solution.
  • Implemented Google Search for website.
  • Upgraded Library's circulation system.
  • Updated the Information Technology Strategic Plan.
  • Implemented Public Wi-Fi at Felipe, Sierra, Montanoso and Marguerite Recreation Centers
  • Implemented Vulnerability Management System.
  • Upgraded city core network switches.
  • Deployed iPads for agenda packet management to Council and Planning and Transportation Commission.
  • Conducted PCI Gap analysis.
  • Implemented citizen relationship management system from Government Outreach.
  • Established disaster preparedness handbook.